Requisitos mínimosEXPERIENCEAround 1-3 years of experience working with CRM applications.Experience in the hospitality business will be an asset.Understanding of the software development lifecycle from requirements gathering and design, through to development, testing, UATs and delivery as well as support.Experience in system integration projects from a technical and functional perspective.Technical requirements:SAP technology, preferable customer related modules SAP CRM, SAP ERP SDProgramming: PL/SQL, SQLWill be valuable:Databases: Oracle, SAP HANACampaign management systems: Emarsys, SalesforceSales CRM: SAP Sales CloudBusiness Intelligence: SAP BW on HANA, SAP BOIntegration systems: SAP PI, SAP Gateway, Oracle SOAKnowledge in CRM solutionsIA SolutionsLoyalty solutionsQUALIFICATIONSUniversity degree (or similar).Fluent English, written and spoken.DescripciónMaintenance, support and enhancement of the solutions relating to the following areas:CRM.Sales: Account 360 and Lead Management.Marketing campaigns.Integration process with external systems.Loyalty systems.Maintenance of current CRM Solutions:Issue management.Daily operations monitoring.Understand business user reporting and information analysis requirements.Coordination and follow up with internal departments and service providers.Enhancement of the CRM solutions:Identification and analysis of new requirements.Ensure quality solutions: consistent, efficient,



and aligned with standards.Ensure solutions meet the appropriate security standards.Business User support:Resolve ad-hoc end user issues when requested.Initiative-taking support of the business need, identifying and shaping processes as required by business/information interpreter.Ability to prioritize tasks.ConditionsTechnical CRM analyst working in the IT department together with Sales and Marketing areas providing support, analyzing business needs, and coordinating technical evolution with the technical providersYou may be required to work nights, weekends, and/or holidays.Work in IT departmentsSector: Turismo y restauración Provincia : Madrid Localidad : MadridEste trabajopuede ser el comienzode algograndeparati Más allá del contrato,este tipo de empleo suma experiencia real, amplíatured yteacercaanuevas oportunidades.Si buscas avanzar pasoapaso,aquípuedesconstruirunperfil sólido yvisible.Tu papel dentro del equipo en Turismo y restauraciónContribuiralritmodeldíaadía concriterioy responsabilidad.Colaborar con otras áreas para que todo fluya sin fricciones.Seguir procedimientos claros y aportar orden en cada tarea.Registrar avances y aprender de cada iteración.Lo que puedes ganar con este tipo de puestoExperiencia tangible y competencias transferibles.Rutinas profesionales que multiplican tu empleabilidad.Acompañamiento inicial para asentarte con confianza.Itinerario de crecimiento ligado a tu rendimiento.¿Podrías encajar aquí?Te manejas bien con rutinas y priorización.Comunicas de forma clara y respetuosa.Te motiva aprender y mejorar cada semana.Tienes disponibilidad real en Madrid.#J-18808-Ljbffr

📌 It Crm Analyst – Hq – Madrid
🏢 Nh Hotel Group
📍 Madrid