Barcelona | Central Reservations | Full-time | Monday–FridayDescriptionThis isn’t a typical reservations role. It’s where sales meets operations. Based in our centralised Central Reservations Office (CRO) in Barcelona, you’ll manage high-value group bookings across international markets, working closely with our Revenue, Sales and Operations teams. Your impact is measurable in conversion, revenue and client relationships, and alongside a competitive salary, you’ll earn a sales bonus linked directly to your conversion and revenue performance. It’s a real stepping stone into key accounts, revenue management, sales or team leadership. Monday to Friday, no weekends.WHY GENERATOR?Generator was born in London and has grown into a general brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.WHAT YOU’LL DOManage high-value group reservations across direct, OTA and wholesale channelsProactively convert enquiries into confirmed business to drive revenueBuild, negotiate and optimise group quotes, including upselling opportunitiesTake full ownership of billing,



deposits and payment processesEnsure accuracy and efficiency across all systems and platformsCollaborate with Revenue, Sales and Operations teams to maximise resultsBuild strong, lasting relationships with clients and partnersThis isn’t an exhaustive list. Other reasonable duties may come up along the way.WHO YOU AREA commercially minded person who doesn’t just quote but convertsA natural communicator who loves building relationshipsConfident handling high volumes and complex bookingsHighly organised, with a talent for prioritisingSomeone who thrives in a fast-paced, performance-driven environmentYOUR EXPERIENCESolid experience in hotel reservations and customer service (group bookings preferred)Fluent English; additional languages are a strong plusExperience with PMS systems (MEWS is a plus)Familiarity with OTAs, wholesale platforms and booking channelsGood working knowledge of Microsoft OfficeWHAT’S IN IT FOR YOU – Our benefits include:2 free nights at any Generator property globallyReduced room rates for you, your friends and your familyInternational career opportunities, so you can travel the world while working with usA birthday holiday on top of your annual leaveFertility Treatment Support Leave: up to three days’ paid leave in any one yearCompany contribution towards gym membership and other health and wellbeing initiatives#J-18808-Ljbffr

📌 English Speaking Central Reservations Agent (Madrid)
🏢 Generator Hostels
📍 Madrid