Underwriting Operations Technician Digital- French & English Speaking (FTC 12 months)

Madrid, Spain

Job Description

As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine - ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust.

This is not a traditional processing role. You will operate where institutional knowledge meets machine speed - governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most. This is a temporary position of 12 months duration.

Key responsibilities:

Human-in-the-Loop Operations & AI Fall-Out Management

- Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.
- Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.
- Apply underwriting operations expertise to edge cases the system cannot process automatically - documenting your rationale to maintain a clear, immutable audit trail.
- Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.
- Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes.
- Maintain ownership of system configuration, including template management,



product and code mappings, and segment references, ensuring seamless integration with back-end systems and STP rules.
- Collaborate with technology and operations teams to refine automation rules and exception thresholds based on your day-to-day operational experience.
- Participate in testing and validating AI workflow changes before production deployment, acting as the operational voice in technology decisions.
- Produce SOX and compliance reporting, leveraging system data to surface insights that drive governance and accountability.

Broker Digital Experience

- Manage Broker Network setup, access, and maintenance - supporting broker partners in navigating digital self-service capabilities and resolving escalated queries that automated systems cannot handle.
- Respond to broker correspondence within SLA, bringing a human touch to interactions where digital tools reach their limits.
- Act as a trusted point of contact for platform-related queries, building strong relationships that underpin Chubb's reputation for service excellence.
- Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.
- Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements,



and champion smarter ways of working.
- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.

Quality Assurance & Continuous Improvement

- Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.
- Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.
- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.

Qualifications

- Business-level English and French, any additional European language (German, French, Dutch, Portuguese, Italian or any of the Nordics languages) is an advantage.
- Experience in an insurance or financial services operations role, with a strong understanding of policy lifecycle, data entry, and document management.
- Comfort working within AI-augmented environments - you do not need to be a technologist, but you should be curious about how automation works and confident in questioning its outputs.
- Exceptional attention to detail and the ability to articulate clearly why a human decision differs from an automated recommendation.
- A proactive approach to learning: you will develop deep product knowledge across SME lines and serve as a Subject Matter Expert for your team.
- Proficiency in MS Office, particularly Excel; experience with insurance platforms (Ignite/ICT or equivalent) is highly desirable.

What we offer in return:

- 32day

📌 Underwriting Operations Technician Digital- French (Madrid)
🏢 Chubb
📍 Madrid