Experteer Overview
In this role within the EMEA Customer Success team at Su0026amp;P Global Energy, you help customers derive maximum value from our solutions. You will onboard clients, deliver tailored training, and strengthen relationships with key stakeholders to boost adoption and satisfaction. You act as a trusted advisor, leveraging data to uncover opportunities and collaborating across functions to enhance the customer experience. The role offers exposure to industry trends, product developments, and a chance to shape outcomes for energy and finance clients.

Compensaciones / Beneficios
• Proactively engage with customers to identify needs and maximize value from solutions
• Onboard clients and conduct remote and in-person training tailored to customer workflows
• Build and maintain relationships with key stakeholders to drive adoption and satisfaction
• Monitor customer data to identify opportunities for further engagement and value creation
• Act as a trusted advisor, providing insights to improve customer experience and success
• Collaborate cross-functionally to deliver a seamless elevated customer experience




• Anticipate customer challenges and address them before escalation
• Stay updated on industry trends, market developments, and product updates to enrich engagements
• Capture customer engagement activities accurately in Gainsight

Responsabilidades
• Fluency in English (written and spoken)
• Fluency in Spanish (written and spoken)
• Fluency in any other European language is a plus
• Bachelor in business-related discipline preferred
• 3+ years in customer success, account management, or similar
• Proficiency in Gainsight or Salesforce is an advantage
• Industry knowledge in energy, commodities, finance is an advantage
• Strong verbal and written communication skills
• Proven ability to manage multiple accounts and projects
• Ability to travel to meet clients

Requisitos principales
• Health u0026 Wellness
• Versátil Downtime
• Continuous Learning
• Invest in Your Future (retirement, education, student loan contributions)
• Family Friendly Perks
• Beyond the Basics (discounts, referral incentives)

📌 Customer Success Manager - Spanish Speaking (Madrid)
🏢 Su0026P Global
📍 Madrid