Experteer Overview
In this role you will be Lenovo’s trusted technical advisor for strategic enterprise customers across Europe u0026amp; META. You will drive service excellence, optimize customer environments, and ensure high satisfaction with Lenovo infrastructure solutions. You will coordinate cross-functional teams to resolve complex issues and deliver data-driven recommendations for service improvements. This position offers exposure to modern IT trends and a chance to shape long-term customer success within a global tech ecosystem.

Compensaciones / Incentivos
• Become the trusted technical advisor for assigned customers by understanding their infrastructure, environment, and business needs
• Serve as the primary contact between customers, Lenovo account teams, and technical support to ensure a smooth service experience
• Conduct proactive hardware and firmware health assessments to identify risks and prevent issues
• Analyze customer environments and provide data-driven recommendations to improve service quality and efficiency
• Coordinate complex technical cases with Lenovo support teams and maintain clear communication throughout
• Deliver Root Cause Analysis for critical incidents and present findings and corrective actions clearly




• Guide customers on industry best practices to optimize system performance, maintain compliance, and maximize Lenovo value
• Lead regular service delivery reviews, track KPIs, and drive continuous service improvement initiatives

Responsabilidades
• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Strong technical expertise in Lenovo server and storage hardware, including troubleshooting and infrastructure support
• Hands-on experience with Nutanix environments and hyperconverged infrastructure solutions
• Working knowledge of Microsoft technologies and VMware virtualization platforms
• Excellent written and verbal communication skills in Spanish and English
• Good understanding of cloud technologies, AI architectures, and modern IT infrastructure trends
• Proven ability to manage complex customer environments and stakeholder interactions across multiple countries
• Strong interpersonal, communication, partner, and vendor management skills with the ability to build trusted customer relationships

Requisitos principales
• open and stimulating environment
• flat structures
• flexible way of working
• international team
• Diversity u0026 Inclusion
• competitive compensation

📌 Technical Account Manager for Enterprise Customer (Madrid)
🏢 Lenovo
📍 Madrid