Front of House Trainee Additional Information Job Number Job Category

Human Resources Location

Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, Spain VIEW ON MAP ( Full Time Located Remotely?

N Position Type

Non-Management As part of the

Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort , you will have the opportunity to immerse yourself in the world of luxury hospitality and gain hands-on experience across different guest-facing departments. Depending on operational needs and learning opportunities, trainees may rotate between

Front Office, Butler Service, and the St. Regis Butler Desk , developing a comprehensive understanding of the guest journey while learning the renowned St. Regis service standards.

Front Office

Assist and realize guest check-ins and check-outs.

Support room allocation and pre-arrival preparations, considering guest preferences.

Identify upselling opportunities and learn best practices & how to apply it.

Handle guest inquiries and coordinate requests with relevant departments.

Update guest profiles and preferences in the system.

Promote resort facilities, experiences, and loyalty program benefits.

Learn and apply guest recovery techniques and service excellence standards.

Butler Service

Personalize guest stays according to individual preferences and occasions.

Create memorable and thoughtful guest experiences and distinctive moments.

Think and arrange personalized welcome amenities and special in-room arrangements.

Anticipate guest needs and deliver exceptional, personalized service.

Connect with guests, conduct guest follow-ups and satisfaction checks.

Support special celebrations, surprises, and VIP experiences.

Learn and apply St. Regis Butler Service standards and luxury hospitality etiquette.

Assist in maintaining guest preference records to enhance future stays.

St. Regis Butler Desk





Handle guest requests via email, telephone, and internal communication channels.

Support pre-arrival communication and itinerary planning.

Coordinate restaurant reservations, spa appointments, transfers, and special arrangements.

Maintain accurate guest preference records and profiles.

Monitor open requests and ensure timely follow-up and resolution.

Liaise with operational departments to ensure seamless guest experiences before, during, and after the stay.

Support guest feedback follow-up and service recovery initiatives.

Assist with the preparation of VIP arrivals and daily operational planning.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing integral team, and

become

the best version of you.

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📌 Global Head Of Net Zero & Decarbonisation (Palma)
🏢 Anthesis Group
📍 Palma