IT Service Delivery Manager | Madrid

Are you an experienced IT Service Delivery Manager with a background in service and supplier management? Join an international team where you'll act as the bridge between external IT providers and internal stakeholders, ensuring high-quality service delivery and operational excellence.

What you'll bring:

- 5+ years of experience in Service Management and Supplier/Vendor Management
- Experience managing outsourced IT support or managed service providers
- Strong understanding of ITSM processes and SLA/KPI management
- Excellent stakeholder management skills
- Fluent English

What's in it for you?

- Integral and collaborative environment
- Hybrid working model
- Strong focus on learning and development
- Opportunity to work closely with Procurement, Finance, IT Operations, and Service Management teams

Interested? Feel free to reach out for more information.

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📌 IT Service Delivery Lead (Madrid)
🏢 Tenth Revolution Group
📍 Madrid