Exoticca is seeking a B2B Operations Coordinator – Customer Experience to support day‑to‑day performance and continuous improvement of B2B support operations for Travel Advisors. You will ensure productivity, quality, service levels and customer satisfaction, while supervising the team and resolving escalated issues.
You will lead end‑to‑end customer experience performance, monitor real‑time KPIs, and guide the team to achieve target outcomes.
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📌 b customer experience lead, travel ops & escalations (Cataluña)
🏢 Exoticca international
📍 Cataluña
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