Customer Service Representative with Italian & English (Part-Time Afternoon)New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a general team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.
Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.
What's your Mission?Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally.
Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
Product expertise: Develop a deep understanding of our client's products and services.
Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.




RequirementsFluency in Italian: Demonstrated by exceptional grammar and spelling.
Advanced English Proficiency: Excellent written and spoken English communication.
Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
Strong Administrative

Skills:
Meticulous attention to detail and strong administrative skills.
Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
BenefitsStart Date: November 2025Hours: 25 hours/weekWork Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.

Salary:
€11,595.34 gross per yearHolidays: 24 working holidays (pro-rata)Work Model: Hybrid (6 days per month at the office)Training: 8 days of office-based training from Monday to Friday from 10:00 am to 7:00 pmOffice

Location:
Barcelona (La Sagrera)Additional PerksCareer Growth: Ongoing training and developmentWell-being Support: Confidential counselling and resourcesPerks & Discounts: Exclusive offers and rewards. xqbhyrx Health

Benefits:
Discounted health insurance.#J-18808-Ljbffr

📌 Customer Service Representative with Italian (Barcelona)
🏢 CPM CX Centre
📍 Barcelona