Job Title:Si sus habilidades, experiencia y cualificaciones coinciden con las de esta

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, no demore su solicitud.
Customer Service Representative (Spanish
- Speaking) On Site TR02Job DescriptionExperience the power of a game-changing careerAre you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeedWhat you will do in this roleAs a Customer Service Representative on our team, you will:Respond appropriately tocustomers’requests andprovideall the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintainedEscalate potential service issuesTo follow all the processes and procedures of the projectProvide cover for other Agents in their absence, either within the same team or across teamsLiaise with Supervisors/ Mentors on specific projectswhererequestedTo understand andcomply withadministrative duties including holiday,sicknessand overtime forms ina timelyandaccuratemannerTo attend regular Team MeetingsTo work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfactionYour

qualifications:
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.



Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you :Are native in Spanish and proficient in EnglishHave previous experience in a similar position and industryHave basic sales skills, upselling and cross-sellingAre in good disposition to work in a customer service environmentHave working knowledge of IT Platform, equipment, and applications: Windows/MS OfficePersonal abilitiesVery goodcommunication, listeningskillsCustomer care skills – ability to listen to and understand the customers’ needsAbility to work in a teamResistanttostressLogical approach to problem solvingAbility to work on own initiativeAbility to adapt to different situations and needsWhat’s in it for youFixed Term contract, 39 hours/week contract: Monday-Friday 09:00
- 18:00,Salary 18.710,98 euros gross/year + up to 1.500 euros gross/year in bonusCentral location in BarcelonaFull paid training on the company and the project you’ll be working onCareer development programs and specialized coursesExperience the best version of youConcentrix is an equal opportunity employer__We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xqbhyrx All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1756499Location:ESP Barcelona
- C/ de la Selva de Mar, 129Language

Requirements:
English, Spanish (Required)Time Type:Full time2026-09-08#J-18808-Ljbffr

📌 Customer Service Representative (Barcelona)
🏢 CNX
📍 Barcelona