Job Title:¿No sabe con seguridad qué habilidades necesitará para esta posibilidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.
Technical Support Advisor (German
- speaking) Onsite MA05Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Technical Support Advisor on our team, you will:Act as the first point of contact for dealers and end users, handling phone and email inquiries in real timeTroubleshoot technical issues and provide timely accurate resolutionsEducate customers on product usage, updates, and best practicesCreate and manage support tickets to ensure proper tracking and resolutionCollaborate with internal teams to resolve complex or escalated casesMaintain accurate customer records and documentation in internal systemsKey Responsibilities & Tasks:Delivers training to OEM´s and assemblers as per request and business needs.
Deploys high level knowledge in the market and collect information for corrective action & improvement.
Takes control of OEM´s claim by escalating to key company areas if necessary.




Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostictools and software and/or following verbal instructions.
Consults with users todeterminesteps and procedures taken toidentifyand resolve the problem.
Prepares customer reports to track progress on improvement actionsPerforms other related duties as assigned.
Required

skills:
Bike industry or mechatronic background is importantExcellent verbal and written communications skillsExcellent interpersonal and computer skillsProficient in customer focus skillsProfessional and pleasant telephone and face to face mannerAvailability to travel and visit customers whenrequiredStrong analytical and problem-solving skillsExcellent time management and organisational skillsYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:Are proficient or bilingual in German plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers’ need2 year experience in Customer service or Technical Support areaCan take ownership of,



and progress calls to resolution or to elevate call to resolutionDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role,

we offer
benefits that help support your unique lifestyle:Full-time 39 hours/week permanent contractSchedule: Monday to Friday, 09:00
- 18:00Salary package: €20,500 gross/year + up to €2,000 gross/year in bonusCentral office location in BarcelonaFull paid training on the company and the project you’ll be working onCareer development programs, specialized coursesExperience the best version of youAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xqbhyrx All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable nation

📌 Technical Support Advisor (Barcelona)
🏢 CNX
📍 Barcelona