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We're working with a leading foundational AI lab to find experienced client services managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We're looking for client services managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
Compensation
$70/hour
Commitment
Versátil, 5-20 hours per week (or more if desired)
Location
Fully remote, work on your own schedule
Start date
ASAP
Qualifications 4+ years owning customer success or support operations for a B2 B Saa S or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail About Ethos
Ethos is a new expert network built by a Mc Kinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. xghoner We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Key Requirements 4+ years owning customer success or support operations for a B2 B Saa S or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
📌 Expert Opportunity (Arenas de Iguña)
🏢 ETHOS
📍 Arenas de Iguña
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