Ever wondered how the products in your local supermarket reach Europe? Or how your online orders are delivered so quickly to your doorstep? At Maersk, we make it happen. From enabling integral trade to supporting the distribution of life-saving vaccines, we are shaping the future of logistics.Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación. At Maersk, we are on a journey to becomeThe Global Integrator of container logistics, connecting and simplifying our customers’ supply chains. This is a unique opportunity to be part of a transformation towards a morecustomer-centric, digital, and agile organization .We are currently looking for aLandside Multicarrier Agentto join our dynamic team in Madrid. In this role, you willown and manage the end-to-end inland customer experience, ensuring smooth, compliant, and efficient execution of inland services.You will act as thekey point of contactfor customers, vendors, and internal stakeholders, driving operational excellence and delivering high-quality service. The role requires the ability to work independently, while also collaborating effectively across teams and, where relevant, supporting and guiding others.Key ResponsibilitiesManage and monitor theend-to-end inland service process, ensuring compliance with company procedures and regulatory requirementsAct as themain point of contactfor customer inquiries related to inland services, ensuring timely and effective resolutionDelivervalue-added solutionsby leveraging strong business and process understandingMaintain acustomer-centric approach,



proactively identifying risks and preventing errorsPrepare and submitaccurate documentationin a timely mannerSupportcustomer retention and growththrough cross-selling and up-selling opportunitiesEnsure adherence toStandard Operating Procedures (SOPs) and operational guidelinesMaintainproactive and clear communicationwith customers, vendors, and internal teams, including participation in regular callsCollaborate withCommercial and Customer Service teamsto strengthen customer relationshipsSupport reporting activities and execute additional tasks as assigned by the Team Leader or ManagerWhat We Are Looking ForGood understanding oflogistics and supply chain operationsStrongcommunication skillswith the ability to engage confidently with stakeholdersHigh level ofcustomer focusand a passion for delivering exceptional serviceAbility towork effectively under pressurewhile maintaining organization and accuracyAteam-oriented mindset, with the ability to collaborate and contribute to shared goalsStrong sense ofurgency and ownership, with the ability to drive issues through to resolutionAproactive and positive attitudeGood command ofEnglish (written and spoken) Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. xqbhyrxWe are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr

📌 Spain Inland Agent Multicarrier (Madrid)
🏢 A. P. Møller-Mærsk
📍 Madrid