David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena.

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Position: Customer Service Advisor

Location: Benalmádena, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

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- Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits

- Use cheat sheets,guides andprotocolsprovided during the training

- Ensure customer satisfaction and provide professional customer support

- Identify when the issue should be re-assigned to another department





- Collaborate with other agents or teams in case of more complex cases

- Document each action taken in a CRM system in detail.

REQUIREMENTS:

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- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)

- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

- A resourceful and stress-resilient personality that can adapt and remain calm in all situations

- Good listening skills and ability to empathize with others

- Ability to solve issues in a timely manner

- Ability to work independently while being a team player at the same time

- Ability to cover shift rotation and be on time at the office. xghoner

BENEFITS:

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- Excellent remuneration package

- Be part of a dynamic and creative team with a positive and friendly atmosphere

- Guidance and tools to reach your full potential

- Relocation support.

📌 Customer Service Advisor (Málaga)
🏢 David Kennedy Recruitment
📍 Málaga