The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Purpose of the PositionThe purpose of the post is to provide M365 Power Platform and Fabric support within the Digital Solutions Centre Division (DS), including supporting the team on the implementation and on-going support of M365 services for UNICC and its clients.
Objectives of the ProgrammeUNICC provides the digital foundations that support the digital transformation and future of the UN system and other international organizationsMain duties and responsibilitiesThe incumbent will work under the direct supervision and guidance of the Program Manager of Digital Solution Managed Services (DSM) within the Digital Solutions Centre Division (DS). The incumbent could be requested to do any other tasks of similar level in related fields.
Under guidance, the incumbent will perform the following duties:Provide M365 Power Platform and Fabric administration and management; administrate the general tenant policies according to the governance and best practices; administrate and configure different M365 productsSupport the adoption, configuration, and effective use of scalable Power Platform and Fabric solutions across UNICC partner organizationsAssist in evaluation, configuration, and installation of new Power Platform and Fabric features in accordance with established governance, the United Nations policies and guidelines and industry best practicesBe responsible for implementing,



managing and maintaining standard configurations, monitoring and analysis toolsWork in close collaboration with other technical teams, such as Cybersecurity, Information Management, and Service ManagementAssist in deploying of monitoring and analysis tools for Power Platform and Fabric services, and in implementing processes to assist in operational support of Power Platform and Fabric servicesProvide timely resolution of tier-2 end-user support issues related to Power Platform and Fabric services and elevate tier-3 issues to the designated vendor support channelsAssist in drafting and updating of technical documentation on the Power Platform and Fabric services and related procedures and operationsApply responsible AI practices when using AI-enabled tools, in line with UNICC policies, including human oversight, validation of AI-generated outputs, confidentiality, data protection, information security and auditabilityWork increasingly through automation and AI-enabled tools and optimize own tasks, workflows and data ingestion where possibleOther: Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior managementRecruitment ProfileExperience and Skills requiredFive (5) years of relevant IT experience,



including at least one year of experience working with customers on Cloud and M365 specific solutions and deploymentsExcellent knowledge and hands-on experience as a Power Platform administrator, including environments, connectors, governance controls, and tenant administrationExcellent knowledge and hands-on experience as a Fabric and Power BI administrator, including tenant settings, capacities, OneLake, workspaces, data gateways and governance controlsGood experience in scripting and automation, in particular PowerShell scripting, Microsoft Graph and other automation technologies such as PythonExperience analysing, troubleshooting, and providing solutions for technical issuesExperience preparing and maintaining technical documentation, operational procedures, and user guidanceExperience developing and maintaining customized reporting solutions and dashboards to support Microsoft 365 service monitoring, usage analysis, and operational decision-makingExposure in IT Service Management (ITSM: ISO 20000), ITIL framework and other industry standardsUnderstanding of UNICC products and servicesPrevious experience with AI tools on task automation and optimizationEducationSecondary school diploma, supplemented by specialized training in ITMicrosoft Certification in Power Platform, Power BI or FabricOther relevant M365 CertificationsCertification in IT Service Management (ISO 20000 and/or ITIL)LanguagesEnglish: Expert knowledge is requiredKnowledge of the local language of the Duty Station is an advantageTeamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
Communicating: Expresses oneself clearly in conversations and interactions with others; listens a

📌 Service Management Assistant (Valencia)
🏢 Unicc
📍 Valencia