We are currently seeking an energetic individual to work full-time in our Barcelona office as aHelpdesk/IT Support Desktop Specialist.
This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requestsPerform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repairAdhere to procedures for logging, reporting and monitoring helpdesk requests.
Must create a high level of user satisfaction through accurate timely follow up, strong technical skills,



good customer communication and relationship buildingRequired Skills and

Experience:
Must be fluent in the English languageThe idóneo candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of peopleHighly self-motivated and with reasoning skillsKnowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)Knowledge of MacOS is desirableKnowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
Knowledge of basic networking and connectivity
- DHCP, DNS, Cabling, etc.
Knowledge of Antivirus and Spyware removal techniquesAbility to quickly diagnose and fix problemsAbility to articulate and maintain attention to technical detailsAbility to open a computer and replace defective componentsDesire to learn new skillsAbility to follow through and document issues as well as resolutionsBe able to work in a team-oriented, collaborative environmentFamiliar with Microsoft Active Directory a plus

📌 Helpdesk Support Specialist | Barcelona (Madrid)
🏢 Transperfect
📍 Madrid