We're looking for people who are relentlessly curious and committed to continuous learningAI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and conceptsThose who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomesAs a Senior Technical Success Executives you will rapidly understand and lead through complex, multi-threaded customer situations—including platform outages, product limitations, deployment challenges, architectural decisions, security operations issues, competitive evaluations, and executive escalationsWhile you won’t be expected to personally resolve every technical issue, you must possess the technical credibility to diagnose complex problems, challenge assumptions, guide solution strategy, and confidently lead conversations with customer security executives, architects, and SentinelOne Product and Engineering leadersTechnical Success Executives are SentinelOne’s executive intervention capability for our most strategically significant customer situationsOperating alongside the Early Warning System (EWS), Critical Accounts Program (CAP), and Crisis Management, they are responsible for helping our largest customers realize the full value of their SentinelOne investment while leading complex customer recoveries through successful resolutionThis role combines executive relationship management, expert cybersecurity technical acumen, cross-functional leadership, and commercial strategyUnlike traditional Customer Success or Technical Account Management roles, Technical Success Executives are deployed only when executive intervention is requiredYou will become SentinelOne’s primary executive partner for the customer and the executive owner inside SentinelOne, working directly with customer executives while aligning internal teams around a single strategy to maximize customer value and drive successful long-term outcomesIf you thrive in ambiguity, build trust quickly, influence without authority, and enjoy solving the most complex technical and business challenges in enterprise cybersecurity, we’d love to hear from youBecome the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and operational leadersAssume executive ownership of customer situations identified through the Early Warning System, Critical Accounts Program, Crisis Management, executive escalations, or executive leadershipTemporarily lead the customer strategy over the existing account team until the engagement reaches a successful resolution, ideally culminating in a successful renewal and transition back to the standard operating modelDevelop and own Executive Recovery & Success Plans,



defining technical milestones, executive engagement plans, commercial strategy, value realization objectives, and exit criteriaLead technical recovery efforts for complex customer situations, including major incidents, product outages, deployment challenges, architecture reviews, competitive technical evaluations, and security operations concernsRapidly assess complex, multi-threaded technical issues, establish root cause hypotheses, and coordinate Product, Engineering, Support, Technical Account Management, and Professional Services around a unified technical recovery strategyDrive technical value realization by ensuring customers achieve measurable business outcomes from their SentinelOne investmentPartner directly with Product Management, Engineering, Technical Support, and Architecture teams to remove technical blockers, prioritize customer-critical issues, influence solution direction, and accelerate recovery for strategic customer situationsCoordinate cross-functional execution across Customer Success, Technical Account Management, Support, Professional Services, Sales, Renewals, Product, Engineering, and Executive LeadershipBuild and lead executive relationships with customer stakeholders, creating alignment, restoring confidence, and ensuring technical and commercial objectives remain synchronized throughout the engagementProvide executive-level technical guidance to customer stakeholders, translating complex engineering issues into clear business impact, recovery plans, and value realization strategiesParticipate directly in renewal negotiations, contract strategy, commercial structuring, pricing strategy, and multi-year planning to achieve the right long-term outcome for both the customer and SentinelOneIdentify recurring technical, operational, and commercial trends and provide structured feedback to Product, Engineering, Customer Experience, and GTM leadershipServe as SentinelOne’s executive escalation leader during strategically significant customer situationsBenefitsMedical, dental, and vision coverageEmployee assistance programGym reimbursementIncentive-based challengesMental health and mindfulnessUnlimited Time OffGrandparent LeaveVolunteer Time OffPaid Sick TimePaid Holidays16 weeks Gender-Neutral Parental LeaveRestricted Stock Unit ProgramFlexible Spending AccountsLife InsuranceShort and Long Term Disability Insurance401KTeam building activitiesCelebrations and social gatheringsCommunity volunteering eventsGlobal all hands and local town hall eventsStrong systems thinking with the ability to manage multiple technical workstreams simultaneously while maintaining executive-level customer confidenceAbility to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders while translating technical complexity into executive decision-makingStrong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leadersStrong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planningProven experience leading executive customer engagements involving complex technical, operational, or commercial challengesDemonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authorityDemonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deploymentsDeep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies, with the ability to quickly understand complex customer environments and technical architecturesExcellent analytical, problem-solving, and executive communication skillsCustomer- and outcome-oriented mindset with a passion for solving complex enterprise customer challengesAbility to manage multiple high-profile customer engagements simultaneously in a fast-paced environmentAbility to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments to develop practical recovery strategies10+ years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing rolesExperience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement programExperience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadership rolePrevious Customer Success leadership, Strategic Account Management, or Professional Services leadership experienceExperience partnering closely with Product Management, Engineering, and Technical Support organizationsHands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalationsExecutive relationship management experience with Fortune 500 customersCybersecurity industry experience#J-18808-Ljbffr

📌 Executive Cybersecurity Success Leader (Madrid)
🏢 Sentinel One
📍 Madrid