We are currently looking for a committed and enthusiastic Change Manager to help our employees and teams navigate change successfully. You will support the Global Change & Transformation Lead in delivering the organizational change management strategy across global Commercial transformation programs. You will develop and apply standardized change tools, templates, playbooks and communication content, and provide hands‑on change support to markets, ensuring that commercial and service teams adopt standardized processes, systems and ways of working in a sustainable manner that delivers measurable business value. The role offers the opportunity to work closely with transformation teams, HR, Communications and business stakeholders, while combining structured change management with engaging communication, workshop facilitation and creative approaches to change adoption. Shape and drive the CCO change strategy and roadmap across major transformation initiatives, including SAP S/4HANA, AI and effectiveness improvements, ensuring coordinated execution, business readiness and realization of the intended value. Facilitate local change workshops, breakout sessions and other interactive formats, supporting markets in planning and delivering adoption activities. Create reusable change content aligned with the global CCO change story, including executive and employee communications, presentations, FAQs, learning nuggets and visual materials. Use tools such as Canva, PowerPoint, video or animation platforms and AI-enabled solutions to create engaging and effective change communication. Partner with Communications, HR and local leadership to deliver clear and consistent messaging, and support managers in addressing resistance. Collaborate with Learning and Development teams on role‑based training and post‑launch adoption activities. Provide hands‑on support during critical phases, including cutover, go‑live and hypercare,



to ensure a smooth transition to business‑as‑usual operations. 3-5 years of experience in change management or project delivery within a complex corporate or consulting environment, ideally with exposure to large‑scale ERP or CRM transformations. ~ Hands‑on experience with change management methodologies, such as Prosci or ADKAR, impact and readiness assessments, communication and training coordination. ~ Background in supporting commercial process transformations, such as Sales, Service or Order-to‑Cash. ~ Experience facilitating and moderating workshops and supporting local teams, ideally within a hub‑and‑spoke or matrix organization. ~ Strong communication and stakeholder‑management skills, with the ability to influence at different organizational levels. ~ Interest in AI enablement and the practical use of AI tools in change management, communication or employee engagement. ~ A pragmatic, business‑oriented and focused on measurable outcomes. ~ Bachelor’s degree in Business Administration, Organizational Psychology, Educational Management, Information Systems, Sociology or a related field. ~ Fluency in English. Certification in Organizational Change Management, such as Prosci, CCMP/ACMP or an equivalent qualification, is preferred. German language skills. 28-30 days vacation to rest and recharge (in accordance with the hours set out in the collective agreement and applicable public holidays) ~ Private health insurance to support your wellbeing ~ Flexible

working hours
~3 days/ week office in Las Tablas (Madrid) ~ From automatic doors to cloud‑based access management – as a leading general provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation,

we offer
exciting opportunities to grow in an environment where you can make a real impact.

📌 CHANGE SUPPORT MANAGER (Madrid)
🏢 Dormakaba Spain
📍 Madrid