This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role Start your career in IT operations and infrastructure while working with the systems and technologies that support critical business environments. As a Unified Systems Operator at Kyndryl, you'll join a collaborative technical team where you can learn through hands-on experience, develop your infrastructure and operations skills, and progressively take on greater responsibility. You'll help monitor systems and applications, identify and manage incidents, and support the day-to-day operation of IT environments. Working alongside experienced colleagues, you'll learn how to respond to alerts, troubleshoot technical issues and escalate incidents when needed to help maintain reliable services. This is a great opportunity if you are starting your career and are interested in IT infrastructure, systems, operations, cloud, cybersecurity or automation. Tasks & Responsibilities In this role, you will:
* Monitor systems, applications and infrastructure to help ensure availability and performance.
* Review and validate system alerts and events.
* Support the identification, registration and management of incidents.




* Perform basic troubleshooting following established procedures and technical documentation.
* Escalate incidents and abnormal situations to the appropriate technical teams when required.
* Prepare clear incident handovers to ensure continuity between shifts.
* Support routine operational and preventive maintenance activities.
* Work with Windows and Linux environments, developing your technical knowledge through daily practice.
* Follow operational procedures, service standards and security guidelines.
* Keep incidents, activities and technical documentation up to date.
* Collaborate with infrastructure, application and other technical teams.
* Participate in team activities and knowledge-sharing sessions.
* Build your technical knowledge and progressively take on more complex operational tasks.
* Contribute to continuous improvement and automation initiatives. Who You Are Required skills and experience We are looking for people who are interested in starting or developing their career in IT infrastructure and operations. You don't need to know everything from day one. We value your curiosity, technical potential and willingness to learn.
* Higher Vocational Training Diploma (Grado Superior de Formación Profesional) in a relevant technical area, particularly ASIR, DAM or DAW, or equivalent technical education.
* Recent graduates and candidates at the beginning of their professional career are welcome to apply.




* Basic understanding of Windows and/or Linux operating systems.
* Basic knowledge of system and application monitoring.
* Basic understanding of incident management and escalation processes.
* Basic troubleshooting and problem-solving skills.
* Ability to follow operational procedures and technical instructions.
* Attention to detail and a proactive approach to identifying issues.
* Good communication, teamwork and collaboration skills.
* Willingness to learn and progressively develop technical skills through hands-on experience. Preferred skills and experience The following are a plus, but not required to apply:
* ASIR
- Administración de Sistemas Informáticos en Red, especially relevant for infrastructure, systems and operations environments.
* DAM
- Desarrollo de Aplicaciones Multiplataforma or DAW
- Desarrollo de Aplicaciones Web, particularly for candidates interested in combining applications knowledge with IT operations.
* Basic knowledge of ITIL concepts and IT service management.
* Familiarity with ServiceNow or similar IT service management tools.
* Basic knowledge or interest in cybersecurity.
* Basic knowledge or interest in Artificial Intelligence and automation.
* Exposure to networking, cloud environments or infrastructure technologies. If you meet many, but not all, of these qualifications, we still encourage you to apply. Your potential, motivation and willingness to learn are just as important as your current technical knowledge. Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, background

📌 System Unified Operator (Cataluña)
🏢 Kyndryl
📍 Cataluña