ABOUT USDTCPis an independent investment management firm with EUR 5 billion in assets under management and over 90 professionals.With a focus on digital transformation, the firm invests across three core strategies:DTCP Infrainvests in European digital infrastructure through its flagship fund, Digital Infrastructure Vehicle II. DTCP Infra specializes in investments in data centers, mobile towers, fiber networks and adjacent digital infrastructure.DTCP Growthinvests in leading technology, software and AI companies out of its latest fund DTCP Growth Equity III. The team has made over 40 investments in Europe, Israel and the US.DTCP Defenceinvests in mission‑critical technologies that strengthen European sovereignty, security and strategic resilience, with a focus on areas including secure communications, cyber defence, AI, autonomous systems, space technologies and critical digital infrastructure.As anIT Operations & Support Expert, you will keep DTCP’s colleagues productive through reliable day‑to‑day IT support, effective device and access management, and well‑organised IT operations.YOUR RESPONSIBILITIESIT Support & Incident Management:Handle employee requests, troubleshoot technical issues, and manage IT incidents through to resolutionOnboarding & Offboarding:Coordinate IT onboarding and offboarding, including device preparation, retrieval, and employee support sessionsHardware & Device Management:Manage the lifecycle of end‑user devices, including configuration, inventory, and replacementIdentity, Access & License Management:Manage user accounts and access permissions, including regular access reviews. Maintain software license inventories, coordinate renewals, and track tool usage and costsIT Administration & Suppliers:Maintain IT system registers, policies, procedures, records, and administrative calendars. Coordinate with external IT service providers and suppliersCompliance, Audits & Resilience:Support DORA and BaFin requirements,



regulatory reporting, and IT audits, including evidence preparation and follow‑up actions. Maintain business continuity and disaster recovery plansWHAT WE ARE LOOKING FOREssential Attributes:Practical experience in IT support, IT administration, or a comparable technical roleGood MS Office skillsFamiliarity with computer hardware, device setup, and technical troubleshootingKnowledge of user account administration, access permissions, and IT security principlesService‑oriented mindset with good interpersonal and communication skills, including the ability to explain technical topics clearlyStrong organisational skills and the ability to maintain accurate documentationStructured, reliable, detail‑oriented, and proactive working style with a willingness to learnProfessional proficiency in English, both spoken and writtenPreferred Attributes:Familiarity with IT ticketing systems, device management tools, and software license managementKnowledge of IT regulatory frameworks, particularly DORA and BaFin requirementsExperience with IT audits, compliance documentation, business continuity, or disaster recovery processesExperience working with external IT service providers or suppliersInterest in new technologies, automation, and AI‑enabled productivity toolsRelevant vocational training, IT certification, or a degree in Information Technology or a related fieldProfessional proficiency in German, both spoken and writtenWHAT WE OFFERA stable and highly valued role within a leading international investment firmA modern office in the heart of sunny ValenciaFlexibility to work from home one day per weekWeekly delivery of office snacks, fresh fruit, and beveragesUnlimited freshly brewed coffee from our bean‑to‑cup coffee machineCompany‑paid Uber Eats when working in the office after 7:00 pmCompany‑paid Free Now ride home when working in the office after 9:00 pmOpportunities to contribute to firm‑wide initiatives and grow within a collaborative, international environment#J-18808-Ljbffr

📌 Expert It Operations (Madrid)
🏢 DTCP
📍 Madrid