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We are looking for an experiencedCX Documentation and Translation Executive German amp; English speaker to join our Barcelonabased CX Customer Journey team in ahybrid 6month temporary capacity to manage and update customer experience content for both agents and digital channels Youll ensure source materials and translations are accurate consistent and aligned with our brand voice and local market needs By delivering clear and accessible information youll help drive efficient support and contribute to building customer trust and loyalty

If youre ready to soar were ready to take you there

Why eDreams ODIGEO
Were the worlds leading travel subscription platform

We pioneered Prime the worlds first and leading travel subscription programme when it launched in 2017
Millions of Prime members every year across multiple markets
5 brands: eDreams GO Voyages Opodo Travellink and the metasearch engine Liligo
This entire Prime experience is powered by a proprietary industryleading AI platform that delivers a smarter hyperpersonalised service and comprehensive travel experience globally to its members
Diversity is our strength thats why our eDOers are coming from different nationalities from all continents 99 permanent contracts





Prime members are subscribed to general travel gaining access to a comprehensive multiproduct offering for all their travel needsincluding hotels rail flights dynamic packages and car rental among others compounded by industryleading flexibility features and exclusive memberonly benefits

What you will do:
The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Documentation and Translation Executive in the CX Customer Journey team you will be in charge of:

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- Documentation Management: Create maintain and update CX content with business owners ensuring highquality knowledge and internal communications to call centers on process updates timesensitive issues and implementation of new initiatives

- Translation Coordination: Ensure translations are accurate culturally relevant and aligned with brand tone and eDO standardsproofreading both human and AIgenerated content for consistency and quality

- Optimization: Manage glossaries translation memories and style guides for content consistency

- Stakeholder management:
Work crossfunctionally with teams and stakeholders to align priorities and ensure timely delivery
Support translation and documentation needs across CX Product Training and other key functions
Support with translation and documentation queries across the business

- Continuous Improvement:



Perform regular quality reviews of CX documentation and translations

What you need to succeed:
Mandatory Skills

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- Minimum of two years of experience in a documentation and translation role

- Certified German Translator and Fluent in English C2 with a professional translation qualification eg EMT CIOL SFT

- Experience using CMS and AI tools eg DeepL GPT assistants to adapt content across languages and platforms

- Proven track record of delivering highquality content through AIassisted proofreading utilizing advanced tools to streamline the editing process while maintaining a humancentered final polish

- Familiarity with translationlocalization tools like SDL Trados and Lokalise

- Strong writing and editing skills using Word or Google Docs

- Experience with contentknowledge systems eg Confluence SharePoint Zendesk Guide Guru

- Proficiency with tools like Slack Microsoft Teams Jira Asana Trello Mondaycom or Microsoft Project

- A quick learner strong communicator and team player who brings solutions and fresh ideas

Preferred Qualifications

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- Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini or other AIpowered assistants

- Experimentation Mindset: Curiosity and eagerness to explore experiment with and integrate emerging AIdriven solutions into workflows

- AIEnhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes and enhance productivity

- Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities

📌 Cx Documentation And Translation Executive (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona