This is not only a customer support position.Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control.Your MissionYou are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.You don’t just assist — you advise, negotiate, close, and deliver.What You Will DoClient Ownership (End-to-End)Lead direct conversations with clients (chat, email, calls)Clarify preferences, constraints, budgets, and expectationsGuide clients toward the best-fit solution and close bookingsStay responsible for the trip before, during, and after travelTravel Design & Partner NegotiationsDesign complete ski & mountain travel packages:hotels & chaletstransfersNegotiate directly with hotels, chalets, DMCs, ski schools, and local partnersavailability & room allocationupgrades, perks, and added value for clientsCompare multiple partner offers and select the best commercial and experiential outcomeMaintain and grow long‑term partner relationshipsCommercial Thinking & UpsellProactively suggest higher‑value or better‑fit optionsIncrease booking value through relevance, not pressureThink in terms of experience quality, conversion,



and marginBalance client satisfaction with commercial goalsManage bookings, confirmations, changes, and paymentsHandle exceptions and last‑minute changes calmly and independentlyEnsure accuracy, timelines, and zero loose endsProduct & AI ContributionIdentify recurring client needs, objections, and emotional patternsFeed insights into our AI‑powered travel assistantCollaborate with product and marketing teams to improve matching, conversion, and retentionWho You AreYou are not a customer support agent. xqbhyrx You are closer to a travel advisor, travel manager, or concierge with commercial responsibility.You have experience in travel, hospitality, concierge, or luxury servicesYou’ve handled partner negotiations (hotels, suppliers, DMCs, venues, etc.)You’re comfortable discussing prices, terms, and alternativesYou take ownership instead of escalating problemsYou stay calm under pressure and enjoy autonomySkills & ToolsFrench, Spanish, or German — strong plusConfident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPTThis Role Is NOT ForCustomer support or ticket‑based rolesPeople without negotiation or sales responsibilityCandidates who don’t want ownership over outcomesWhy Join UsBuild a premium travel product, not a mass OTAWork in a role with real commercial influenceBe part of a fast‑scaling, international teamAccess to partner trips, internal testing travel, and industry perks#J-18808-Ljbffr

📌 Travel Concierge (Madrid)
🏢 Skibookers
📍 Madrid