# Customer Success Manager.Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.Enterprise18 strategic accounts > $75K ARR.Quarterly business reviews, executive sponsorship, expansion targets.Remote (AMER)Full-time$49K + bonusApply for this role Ask first## About the roleYou own the post-sale lifecycle for our biggest accounts.18-account book averaging $170K ARR.The bar is quarterly QBRs run from real data (not slides), 12-week onboarding plans, and a net retention target of 118%.## What you'll do* Own renewal + expansion across 18 strategic accounts* Lead quarterly business reviews, every QBR includes a live A/B-test result and one new capability* Partner with the SE on every renewal-blocking technical issue* Identify expansion: signage, agentic shopping, rights API across the book## What you'll need* 5+ years CS at a SaaS company selling into ecommerce, martech,
or retail tech* Track record carrying a > $2M ARR book at 110%+ NRR* Comfortable with C-suite + VP-level executives* Will-tear-up-the-slide-deck-and-show-the-dashboard energy### Interview process1.130-min intro with a hiring manager (this week)2.260-min role-deep-dive with two team members3.3Take-home or working session, paid if > 2 hours4.460-min founders chat5.5Offer in 14 days or less from the intro call**Rohin reads every application.** Replies in EnterpriseTwo minutes.We email this directly to, no copy-paste, no follow-up form.CV / Resume, PDF, DOC, DOCX, RTF or TXT, max 4.5MBCloudflare bot-protectionComplete the challenge above to enable submit.By submitting you consent to Idukki processing your application data. xqbhyrx We delete unsuccessful applications after 12 months.#J-18808-Ljbffr