One platform, a whole world of opportunity The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap
- building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies Named one of America's Greatest Startup Workplaces 2026 by Newsweek A G2 Spring 2026 Leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance The only B Corp-certified general employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, The Role

Location:
While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.
To create the best experience for our new hire this role requires you to be based within UTC 0 / +3 as you will be supporting the EMEA region. Oyster is looking for an Offboard Operations Expert to join our Lifecycle Operations Department to help us deliver a fantastic support experience to our growing number of customers and team members. Your role is dedicated to serving as a trusted primary point of contact during sensitive employment and offboarding situations.



You will independently guide customers through complex individual cases and bulk offboardings ensuring they feel thoroughly supported, clear on local employment requirements, and confident in our service every step of the way.

Key Responsibilities
You are a key voice of Oyster to our customers and team members during sensitive HR and offboarding phases. You balance case management with proactive problem-solving to make complex processes seamless. Act as the primary point of contact for customers and team members, guiding them through standard and complex offboarding processes; Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team to create a great experience for our customers, and to keep the streamlined process. Consistently meet individual weekly service delivery goals, adherence to SLAs, and customer satisfaction (CSAT) metrics; Handle complex customer inquiries and escalations with clarity and empathy, knowing when to leverage manager support for high-risk situations; Lead and project manage small bulk offboardings (5+ team members),



coordinating requirements asynchronously and synchronously with internal cross-functional partners; Identify opportunities to tweak existing playbooks and workflows to eliminate bottlenecks and boost operational efficiency; Maintain exceptional data accuracy on the Oyster platform and keep all ticket communications clear and up to date; Participate in small project initiatives, contribute to internal knowledge bases & help center articles and support team members through peer learning. Core Requirements 3+ years of experience in customer service or customer-facing operations, with a strong background in HR, People Operations or People administration. Demonstrated experience managing complex employee-lifecycle cases and small group transitions or bulk workflows. Experience supporting employees or customers across multiple countries, regions or employment jurisdictions. Exposure to employment practices within EMEA is strongly preferred. Strong SLA and metrics focus, with a track record of achieving individual output and quality goals such as CSAT and turnaround times. Strong process orientation and confidence using self-service playbooks, asynchronous tools and cross-functional expertise to resolve incomplete or complex information. An empathetic, human-centred approach to customer support, particularly during sensitive employment transitions. Strong analytical curiosity and the ability to identify the underlying issue behind a customer request rather than addressing only the immediate question. Excellent time management and prioritisation skills, with the ability to manage multiple cases, deadlines and regional dependencies independently. Excellent written and verbal communication skills, including the ability to adapt communication for customers, team members and internal stakeholders across different cultures and jurisdictions. Strong attention to detail and sound judgement when working with sensitive, confidential or compliance-related inform

📌 Offboard Operations Expert (España)
🏢 Oyster
📍 España