Service Now Business Process / Functional Consultant – Europe – Remote

Empiric are supporting a leading general organisation on long-term Service Now opportunities across Sweden, the Netherlands, Italy, Germany and Spain.

We’re looking for experienced Business Process / Functional Consultants to help customers improve processes through Service Now across ITSM, ITOM, ITAM and platform workflows.

You’ll lead discovery workshops, assess existing processes and translate business needs into clear requirements and user stories for implementation teams.

Key Skills & Experience

Service Now CSA certification mandatory.

Strong Service Now business process or functional consulting experience.

Experience across ITSM, ITOM, ITAM or platform workflows.

Experience leading workshops and mapping current-state and future-state processes.

Requirements gathering and translation into functional specifications and user stories.





Experience producing business requirements documentation and supporting solution validation.

Ability to align business processes with Service Now platform capabilities.

Experience identifying opportunities to improve workflows through AI.

Nice to Haves

Additional Service Now certifications, particularly relevant CIS certifications.

Industry-specific domain expertise.

Experience supporting implementations across multiple customer engagements.

Location: Sweden, Netherlands, Italy, Germany or Spain

Work Mode: Remote working available; travel may be required

Contract Setup: Freelance / B2B or employment options

Duration: Long-term assignments

Start Date: ASAP

Rate: Competitive, dependent on experience

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📌 ServiceNow Business Process / Functional Consultant (Barcelona)
🏢 Empiric
📍 Barcelona