IT Infrastructure & Support Manager / Technical Project Manager

Toledo, Spain (100% Onsite)

Initial 6-Month Contract | Likely Extension

We are seeking an experienced IT Infrastructure & Support Manager to lead local IT operations at our Toledo site.

The successful candidate will manage support and infrastructure teams, oversee daily IT service delivery, coordinate priorities, and act as the key liaison between the local operation and the central IT team in France.

Responsibilities

- Lead and manage a local team of 6 IT professionals (4 Support Engineers and 2 Infrastructure Engineers)
- Coordinate and prioritize daily support and infrastructure activities
- Provide technical and operational leadership for IT service delivery
- Manage incident, problem, and escalation processes
- Monitor team performance and ensure service levels are achieved
- Act as the primary point of contact between the Toledo site and the French IT organisation
- Support decision-making, issue resolution, and operational governance
- Oversee local IT infrastructure operations including networking, switching, and firewall environments
- Manage end-user support services covering retail applications, checkouts, POS systems, and WiFi kiosks
- Drive progress on local technical projects and operational improvements
- Participate in weekend on-call support rotations when required
- Report operational status, risks, and priorities to senior stakeholders

Technical Environment

- End User Support
- Point-of-Sale (POS) Systems
- Retail Applications
- WiFi Kiosk Technologies
- Network Monitoring




- Cisco / Enterprise Switching
- Firewall Administration
- IT Service Management
- Incident & Problem Management

Experience

- Proven experience leading IT Support and Infrastructure teams
- Strong background in IT Operations, Service Delivery, or Infrastructure Management
- Experience managing support environments with high ticket volumes
- Good understanding of enterprise networking, switching, and firewall technologies
- Experience coordinating technical teams and third-party providers
- Ability to prioritize workloads and manage multiple concurrent issues
- Strong stakeholder management and communication skills
- Experience working within an international organisation

Preferred Experience

- Retail IT or store technology environments
- POS and checkout system support
- ITIL Service Management practices
- Infrastructure project delivery
- Multi-site support environments

Language Requirements

- Spanish (Fluent) - Essential
- English (Fluent) - Essential
- French - Highly Desirable

Delivery

- Effective management of local support and infrastructure teams
- Improved prioritisation and resolution of incidents
- Strong communication between the Toledo site and French headquarters
- Delivery of stable, reliable IT operations
- Enhanced user satisfaction and service performance

Suitable Backgrounds

- IT Operations Manager
- IT Infrastructure Manager
- IT Service Delivery Manager
- Technical Project Manager
- Infrastructure Team Lead
- IT Support Manager
- End User Services Manager
- Site IT Manager

📌 Technical Project Manager (Toledo)
🏢 Ithr Group
📍 Toledo