Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the general population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.



Ensure partners receive best customer experience possible. Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success. Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth. Minimum of 1-2 years’ experience in sales, account management, consulting or customer success. Bachelor’s degree or relevant additional experience in related field. Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience. Ability to enlist the support of others and gain commitments to actions and timelines. Previous experience working on SaaS, IaaS or general Cloud technology is a plus. Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives. Excellent written English and native in German #

📌 Customer Success Representative (España)
🏢 Ingram Micro
📍 España