Madrid, Spain (Remote)
Barcelona, Spain (Remote)
Full time
R Its fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary: The Senior Customer Solutions Engineer is a product expert and trusted advisor providing primarily post sales technical expertise during the installation, implementation and post-implementation servicing of company products. Provide pre-sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects. Present and deliver highly technical presentations and training on products.
Provides best practices guidance and technical expertise during the installation, implementation and post-implementation servicing of company products.
Liaison between customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues
highly experienced developers, systems administrators, project managers, business end users, and executives
Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products.
Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products.
Work effectively with Project Management to deliver assignments within scope and committed timeline. Complete delivery and administrative tasks throughout complete project lifecycle.
Work as an effective team member or lead in large implementation projects.
Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations.
8+ years in related Information Technology position
~5+ years Project Management, Consulting, or team lead experience
~Senior level skills in the following
~ Enterprise application development (e.g. Java, .NET, Web)
~ IBM i application development
~ Database technologies (e.g. Oracle, SQL, DB2)
~ i5/OS, Windows and/or Linux OS
~ Bachelor's Degree,



or equivalent work-related experience
Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
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