Location: Remote in Europe
Fully remote in the UK or Spain
Contract type: 6 months FTC. Immediate start required.
Nivoda is a integral B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. With operations spanning multiple regions, Nivoda enables businesses to grow profitably by minimizing inventory risks and optimizing the supply chain. Our commitment to excellence, transparency, and innovation drives every part of our business - from supplier relationships to customer success.
Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email,



handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Minimum 2 years experience in online customer support, live chat, and calls.
~ Zendesk experience
~Native or full professional proficiency in Spanish or French is highly desirable

We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact. Please note: this is a full time, fixed term position that's fully remote in the United Kingdom OR Spain.

📌 Customer Support Executive, 6 month FTC (Remote in UK) (Barcelona)
🏢 Nivoda
📍 Barcelona