Overview In this role you will oversee global payroll delivery and client satisfaction, acting as the primary contact for a portfolio of clients. You will collaborate with cross-functional teams to ensure end-to-end payroll processes run smoothly and on schedule. You will identify process improvements and advise clients on best practices to boost efficiency.

The position emphasizes strong communication, relationship management, and a proactive mindset to meet SLAs and deliver accurate payroll reports. This role offers the opportunity to shape client experiences and work closely with international partners.

Responsabilidades

Ensure on-time and accurate payroll delivery for multiple clients

Generate, audit, and reconcile payroll data reports

Maintain up-to-date documentation and enforce process controls

Act as single point of contact for clients, building long-term relationships

Educate clients on Celergo systems and best practices

Coordinate with general payroll providers and partners to manage calendars and SLAs





Review payroll changes and audit calculations from providers

Manage invoicing, funding initiation, and item tracking to close open items

Participate in internal projects and cross-department collaboration to meet company goals

Provide second layer checks by comparing results to ensure accuracy Requisitos principales

Bachelor

Minimum 2 years in a service environment

Ability to work independently

Fluent English; bilingual skills are a plus

Excellent written and verbal communication

Strong organizational skills and ability to handle tight deadlines

Proficiency with MS Excel, including basic formulas (e.g., VLOOKUP)

Basic understanding of payroll/accounting is a plus Strong communication

Cross-cultural collaboration

Problem-solving

MS Excel (formulas, VLOOKUP)

Payroll data reporting and auditing

Invoicing and funding processes

📌 Client Account Manager (Barcelona)
🏢 Adp - Automatic Data Processing
📍 Barcelona