Who We Are

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with hundreds of colleges and universities to create authentic educational experiences that exceed expectations. IES Integral comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF).

We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with.

Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow.

Summary of Position The Academic Assistant plays a key role in supporting the academic operations of the Madrid Center. The position provides administrative, operational, and student-support assistance to ensure the effective delivery of academic programs and services. Working closely with Academic Coordinators, faculty members, students, and center leadership, the Academic Assistant contributes to advising processes, registration management, student communications, data tracking, reporting, and general academic administration.

The role is essential in ensuring a high level of service to students while helping maintain efficient and effective academic operations.

- Status: Full-time position (temporary)
- Schedule: 39 hours per week
- Reports to: Academic Coordinator
- Location: Madrid
- Salary: 26.000€ (per year)

Job Responsibilities & Duties

- Support academic advising activities and student-facing services across assigned program areas.
- Assist students with academic inquiries and provide guidance regarding academic processes and procedures.
- Manage and track student information,



records, registrations, and advising-related documentation.
- Support course registration processes, enrollment management, and schedule adjustments.
- Assist with data collection, reporting, and maintenance of academic records and databases.
- Coordinate communications with students regarding academic deadlines, registration periods, academic requirements, and program-related information.
- Collaborate with partner universities and external stakeholders on administrative processes as required.
- Support orientation, registration, and other major academic events throughout the semester.
- Assist Academic Coordinators with program planning, student support initiatives, and operational projects.
- Monitor and follow up on student requests, ensuring timely resolution and appropriate communication.
- Maintain accurate records and documentation in institutional systems.
- Contribute to continuous improvement initiatives related to academic operations and student services.
- Provide administrative support to faculty, coordinators, and the Academic Department leadership team as needed.
- Assist with special projects and departmental initiatives as assigned.

Team Duties

- Participate in arrival and orientation activities as designed by the Center Director, Dean of Faculty, and Student Affairs team, including arrivals, orientation sessions, and student welcome activities.
- Participate in academic and co-curricular activities supporting student engagement and success.
- Support center-wide initiatives and special events as assigned.
- Participate in field studies, excursions, and other educational activities when required, following established safety protocols.
- Collaborate with colleagues across departments to ensure a seamless student experience.

Experience & Qualifications / Skills

- Excellent written and verbal communication skills in English and Spanish.




- Strong organizational and administrative skills.
- Experience working in higher education, student services, academic administration, or a related field preferred.
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast paced environment.
- Strong interpersonal skills and ability to work effectively with students, faculty, and colleagues from diverse cultural backgrounds.
- Ability to maintain confidentiality and exercise sound judgment.
- Strong attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office 365, including Outlook, Excel, Word, and Teams.
- Experience working with student information systems, CRM platforms, or databases is preferred.
- Ability to work both independently and collaboratively within a team environment. IES Abroad Madrid Center
- Demonstrated problem-solving skills and proactive approach to supporting students and academic operations.
- Commitment to providing outstanding student service and support.

Education, Licenses and/or Certifications

- Bachelor’s degree required.
- Master’s degree preferred.
- Experience in higher education, study abroad, academic administration, student services, or related fields is highly desirable.

What We Offer

- Varied and meaningful work supporting student success and international education.
- Opportunity to work within a highly collaborative and international environment.
- Professional development opportunities.
- Strong local and global support network.
- Flexible and engaging workplace culture.
- Competitive benefits package in accordance with organizational policies and applicable labor agreements.

Background Checks A background check may be conducted, based on responsibilities, as a condition of employment.

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect, fully utilizing employees’ abilities and promoting workforce diversity. We are committed to a policy of equal opportunity and do not discriminate based on race, color, religion, sex, disability, age, national origin, citizenship, gender, gender expression, gender identity, or sexual orientation.

📌 Asistente académico (Comunidad de Madrid)
🏢 IES Abroad Madrid
📍 Comunidad de Madrid