Oversee training delivery, certification, and post-training support activities.Ensure technical and premium support meet SLA timelines and expectations.Monitor AI/ML model updates and Veeva integration maintenance tasks.Facilitate knowledge transfer and content repurposing activities.Manage onsite workshop planning, logistics, and budget compliance.Lead regular project reviews with my client and internal teams.Must Have10+ years of experience in project or engagement management.Background in life sciences, pharma, or enterprise SaaS delivery.Proficient in managing cross-functional teams across integral time zones.Strong understanding of content platforms, tagging, and modular workflows.Familiarity with Veeva PromoMats and content management systems.Excellent stakeholder communication and problem-solving skills.Skilled in using ITSM platforms and monitoring SLAs.Capable of handling travel coordination and expense processes.