Location: On-site (Presencial)

Language Requirements

Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1-B2)

Overview of the Role

We are seeking an enthusiastic, highly empathetic, and solution-focused Basque-speaking Customer Advisor to join our team in delivering outstanding service to commercial aviation passengers.

In this role, you will serve as the dedicated frontline voice for travelers, providing essential support across various customer interaction channels.

Your main objective will be to ensure every passenger experiences smooth, dependable, and high-quality assistance—whether you are modifying travel itineraries, helping users navigate technical tools, or answering administrative questions.

Key Responsibilities

Omnichannel Communication

Manage incoming passenger requests efficiently and professionally through phone calls, real-time live chat platforms, and email correspondence.

Booking & Travel Administration:

Oversee passenger reservations, process flight changes and updates, explain airline terms and conditions, and handle necessary administrative account edits.

Technical Guidance

Assist passengers with digital check-in procedures, account login and navigation, troubleshooting mobile app issues, and using online booking features.

Problem Resolution & Empathy:

Maintain a courteous, calm, and empathetic demeanor when handling complex or challenging situations, turning passenger concerns into positive service moments.

Multilingual Service

Communicate fluently in Basque, Spanish, and English to accommodate both regional and international travelers,



as well as to coordinate seamlessly with internal operations.

Record Keeping

Log accurate details of customer inquiries, operational notes, and resolution updates into Windows-based applications and Microsoft Office software.

Candidate Profile

Language Skills

Native or near-native proficiency in Basque (Euskera), advanced command of Spanish, and intermediate English skills (B1-B2 level) for using internal applications and reading operational documents.

Education

Secondary School diploma or a comparable level of completed formal education.

Technical Proficiency

Comfortable navigating Windows OS environments with practical daily experience using Microsoft Office programs.

Work Experience

Previous experience in customer support, contact centers, or the travel and hospitality industry is preferred.

Soft Skills

Excellent verbal and written communication capabilities in all required languages.

Genuine empathy, patience, and a strong commitment to customer satisfaction.

Effective organizational skills with a proactive approach to resolving issues.

Positive energy, a desire to continuously learn, and a strong sense of teamwork.

Position Terms &

Benefits

Work Model

On-site position (Presencial).

Work Schedule

Rotating operational shifts between 09:00 and 20:00, Monday through Sunday.

Base Remuneration

€19, gross annual salary.

Incentive Package

Up to €1,200 annual performance bonus.

Onboarding

Comprehensive hands-on training supplied to equip you with complete knowledge of aviation systems, company policies, and service guidelines.

📌 Basque-Speaking Customer Advisor (Barcelona)
🏢 Ignite
📍 Barcelona