Remote Technical Services Specialist Surgical RoboticsSi está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. A Day in the LifeTo support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

Primary

ResponsibilitiesProvide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.Drive the escalation process to resolve customer issues, including initiating required field service support when needed.Collaborate with other technical service specialists to troubleshoot complex service requests.Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.Focus on remote support, with occasional onsite support / training availability (domestically and international).

Required

QualificationsBachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.Fluency in Portuguese, English and Italian is required (C1/C2).

Experience with robotics or motion control within a large capital equipment environment.Experience with software troubleshooting.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.From the R&D; lab, to the factory floor, to the conference room,



every one of us experiments, creates, builds, improves and solves. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.Life-transforming technologies. We advance healthcare, society, and equity with every design, inside and outside our walls.Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.For further information about the E-Verify program, please click hereAt Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.Working in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.This role combines technical customer support, project coordination, order management,



and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.What you'll do:Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.Skills:Strong technical understanding of electrical products, systems, or industrial equipment.Customer-focused mindset with excellent relationship-building skills.Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.SAP knowledge or experience with ERP systems is strongly preferred.Proficiency in Microsoft Office applications.LanguagesFluent Spanish and English (written and spoken) are required.French language skills would be considered an advantage.QualificationsBachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.Experience working with technical or engineered-to-order products within industrial markets.Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership).

Ongoing

Learning and Career Development Opportunities in a integral company. Strong, agile, and diverse team locally and globally.Detailed induction support and well-structured onboarding.All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

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