Customer Education Program Manager (La Mancha)

Customer Education Program Manager (La Mancha)

04 nov
|
Deel
|
La Mancha

04 nov

Deel

La Mancha

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business.

Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Deel is the all-in-one payroll and HR platform for global teams.

Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive general economy. CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives.



With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Role Overview As a GTM Enablement Manager on our Customer Education team, you will design and deliver training that helps Deel customers get real value from our platform. You will run live, instructor‐led workshops, build custom sessions and programs for customers with specific needs, and support our certification and self‐serve learning offerings. This role includes some travel to deliver on-site customer training.

Key Responsibilities Live Instructor-Led Training: Plan and facilitate engaging live workshops, webinars, and virtual or in-person sessions for customers at all levels, from onboarding to advanced product use. Travel to customer sites and regional events as needed to deliver training.

Custom Training Programs: Partner with Customer Success and Account Management to assess customer needs and build tailored sessions and multi-part programs for strategic accounts, new product rollouts, and specific customer roles or use cases.

Training Content Development: Scalable Learning Assets: Turn high‐performing live content into self‐paced courses, recorded sessions, and learning paths so more customers can learn on their own schedule.

Certification Support: Drive registration and attendance for training and certification offerings through targeted outreach, campaigns, and partnership with Customer Success and Marketing. Cross-Department Collaboration: Work closely with Product, Customer Success, Support, and Marketing to keep training accurate and aligned with product releases, and to gather customer feedback that improves content.

Content Updates: Keep training materials current with product changes, customer feedback, and best practices.





Key Qualifications 3+ years of experience in customer education, customer training, enablement, or a similar role. Proven experience facilitating live, instructor‐led training (virtual and/or in person) for external audiences.

Experience designing custom training sessions or programs based on audience needs and business goals. Working knowledge of instructional design and adult learning principles, including creating self‐paced content.

Experience with Learning Management Systems (LMS), webinar and virtual training tools, or certification platforms. Analytical mindset, with the ability to use data and customer feedback to improve training.

Experience managing multiple projects and deadlines, including coordinating with stakeholders. Willingness and ability to travel for customer training engagements (approximately [X]% of the time).

Nice To Have

Experience with HR, payroll, or global workforce software.

Experience training customers across regions or time zones.

Certification or credentials in instructional design or training facilitation. For commercial roles with commission eligibility, this figure represents On‐Target Earnings (OTE), inclusive of base salary and target commission.

Salary ranges are quoted in USD as a consistent global reference. Optional flexible working office membership, with IWG. At Deel, we're an equal‐opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. Your personal data is not used to train AI models.

For more information on how we process your personal data, please see our Recruitment Privacy Policy.

For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT

📌 Customer Education Program Manager (La Mancha)
🏢 Deel
📍 La Mancha

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