Role Overview

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part and protagonist of the change. We are looking for a Customer Experience Specialist who will contribute to driving our customer-centric transformation, with a special focus on the SME segment.

What You Will Do

Lead and participate in Customer Experience transformation initiatives, analyze customer needs, expectations, and pain points, design and coordinate initiatives to improve customer experience, and drive the implementation of improvement actions.

Why It Might Be a Fit

We are looking for a profile with the ability to combine strategic vision and execution, leading initiatives that generate real impact on our customers and in the business.

Requirements

University degree in Business Administration, Economics, Marketing, Engineering, or related fields

Experience in Customer Experience, transformation, project management, process improvement, or similar functions

Ability to convert customer insights and business needs into concrete improvement initiatives

Experience in coordinating projects and collaborating with multidisciplinary teams

High analytical capacity to work with information, indicators, and follow-up metrics

Ability to organize, plan,



and manage multiple initiatives simultaneously

Excellent communication and influence skills with different stakeholders

Orientation to results, autonomy, and ability to drive change in dynamic environments

Additional experience in the insurance sector or in financial services

Knowledge of the SME segment and B2B environments

Experience in designing customer journeys, customer voice programs, or customer experience methodologies

Knowledge of transformation methodologies, continuous improvement, and change management

Experience working with data analysis tools and reporting

Intermediate to advanced level of English

Benefits

Hybrid work model and adaptable schedule

Compensation for food and remote work

Exclusive discounts on Allianz products for employees and family members

Possibility of investing in Allianz shares at preferential conditions

Access to continuous training and professional development programs

Access to innovative digital tools, including internal ChatGPT

Wellhub for promoting well-being and physical activity

Free fruit and snacks in the office

Possibility of working abroad for up to 25 days a year

Tagged as: Change Management, Data Analysis, Project Management

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