As a Customer Onboarding & Success Specialist, your mission is to ensure the smooth delivery of projects throughout their lifecycle. You will be responsible for managing critical project processes, driving project renewals, and serving as the primary point of contact externally for clients and internally regarding clients' operations.

Drive project renewals: Accountable for anticipating ending projects and providing support to secure renewals and business continuity. Build strong collaboration with AMs and act as a Subject Matter Expert (SME) on renewals and PO management to support business delivery.

Experience: You have a background in Customer Experience Management, Operations, or Account Management with strong business acumen.

Tech Stack: You are proficient with Advanced GSheet and Notion.

Operational Mindset: You have knowledge of billing/invoicing basics, contract management, and a passion for process optimization.

Languages:



You speak Spanish and English at a native level. First call with Natalia, our Talent Acquisition Lead, to better understand your background, aspirations, and answer any questions you may have (45 minutes). Interview with your future manager Inah, Manager Customer Success & Onboarding International, to delve into your experience and the specifics of the role (45 minutes).

Business case with Ludivine Tabart-Combrisson and Inah to assess your technical skills in account development and local prospection.

Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris.

Remote work: Hybrid remote policy – 3 days office / 2 days home-office. Private health insurance:

📌 Customer Onboarding and Success Specialist (Madrid)
🏢 European SaaS Benchmark
📍 Madrid