Job Title: Customer Service Representative (Italian - speaking) - Hybrid - EW01 Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team?

We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.Ensure contractual SLA is maintained.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.

Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are proficient or bilingual in Italian and advanced in EnglishWorking knowledge of IT Platform, equipment, and applications:



Windows/MS - Office/ internet configurationGood disposition to work in a customer service environmentCustomer care skills – ability to listen to and understand the customers' needsAbility to take ownership of, and progress calls to resolution or to elevate call to resolutionWhat's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week temporary contract: rotative between Monday - Sunday from 9:00 to 18:00Salary ,94 euros gross/year + up to euros gross/year in bonusCentral location in Barcelona with possibility of Hybrid mode after probationFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesExperience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

xqysrnhR Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, Italian (Required) Time Type: Full timeLea el resumen de esta posibilidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.

opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Service Representative (Italian - Speaking) - Hybrid - Ew01 (Barcelona)
🏢 Concentrix
📍 Barcelona