ABOUT USPliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.You'll standardize the practice at Pliant while hiring the engineers to run it, coaching engineering teams to shift reliability from a burden into an integral part of the software development lifecycle.WHAT YOU'LL DODefine the framework other teams use to set their own SLOs and error budgets, educating and supporting product teams along the wayOwn blameless post-mortems and root-cause fixes; repeat incidents are treated as a process gap, not a signal about whoever was pagedImplement production readiness reviews so nothing new ships without oneClose gaps in Datadog observability coverage, including missing alerts, dashboard blind spots, and noisy pages that erode trust in on-callHire and build the team from the ground up, setting the technical and cultural bar for every engineer who joins after youWHAT YOU'LL BRING7-10 years of engineering experience, including at least 3 years directly managing engineersA track record of hiring and developing engineers, with specific people you've levelled or promotedHands-on production or reliability engineering background. This is not a first management role, and you've carried a pager yourselfStrong AWS and Terraform experience,



comfortable working inside a managed infrastructure-as-code pipelineExperience building or running an on-call rotation and incident management process, not just participating in oneStrong platform observability experience.

You know the difference between a good dashboard and a useless oneClear communication for a technical, cross-team audienceA track record of pushing reliability practices upstream into product engineering teams, not just reacting to incidents after the factProficiency with AI-assisted development (Claude Code, Cursor). Comfortable reviewing AI-written PRs as rigorously as any otherTHE FIRST YEARThe first few months are about building the on-call rotation and incident process from scratch, since neither exists yet, and hiring the first engineers onto the teamBy mid-year, you have SLOs defined for the services that matter most, a real incident review process, and at least one engineer on the team besides youBy year one, Site Reliability is a function other teams actually route to, not something they route around, and repeat incidents are trending down because the root-cause fixes stuckSTACKTerraform, Spacelift, AWS (including a dedicated PCI-scoped account), Datadog. We're subject to PCI DSS, SOC 2, and ISO *, and Platform Core's migration toward Kubernetes will increasingly shape what reliability looks like here too.WHAT WE OFFERThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellenceAttractive remunerationYour choice of preferred OS, Windows or MacFlat hierarchy and transparent communication in a relaxed, professional atmosphereOpportunity to develop your talent in a dynamic team with ambitious goalsFlexibility and possibility to work remotelyPliant Card with monthly credit to explore the product and enjoy food with colleaguesPliant is an equal opportunity employer.

📌 Engineering Manager - Site Reliability *Eu/Uk Remote* (M/F/D) (Sevilla)
🏢 Pliant
📍 Sevilla