We don't just build technology. Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings.

Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm.

Software Upgrade Specialist

As a Software Upgrade Specialist, you will deliver technical software upgrades for Elekta customers across Europe, from planning and installation through testing, validation and go-live support. Upgrades are delivered remotely and on customer sites, and you will work closely with customers, project managers, trainers, engineers, distributors and technical service colleagues to help ensure each upgrade is completed safely, professionally and with minimal disruption to clinical treatments. When you are not performing upgrades, you may provide technical advice and support to colleagues.

Deliver all technical aspects of assigned software upgrade activities, both remotely and at customer sites. Keep customers and the Upgrade Project Manager informed of progress, risks and issues throughout upgrade activities. Prepare, maintain and submit the documentation, reports, backups and signed records required to support software upgrades in line with quality procedures.

Support customer acceptance testing and complete software upgrade documentation and process sign-off within the scope of the role. Provide post-upgrade support to customers,



Elekta trainers and project managers, including questions or issues arising during testing, validation and go-live. Escalate technical issues that may become significant, including issues that could prevent or delay software rollouts.

Perform installation work and software upgrades at customer sites and remotely as required. Carry out work in accordance with Elekta quality, regulatory and safety policies and promptly report issues that could affect project delivery, system reliability or personnel safety. When not engaged in scheduled upgrade activities, support the Technical Service Department with technical advice, remote or office-based support, and other relevant tasks.

Degree or diploma in Computer Science, or equivalent relevant work experience. Strong technical knowledge across PC and network computing environments, including SQL, Citrix, Microsoft cloud solutions, storage configuration, virtualization, Active Directory and Windows operating systems. Excellent verbal and written communication skills, with the ability to build effective relationships with customers and colleagues both in Polish and English.

Experience in a technical support environment is desirable. Commitment to following Elekta quality, regulatory and safety policies and representing Elekta professionally in all customer interactions.

Employee Assistance

Program (EAP) offering psychological and legal support Annual General Bonus Plan We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. #

📌 European Software Upgrade Engineer (Remote & On-Site) (Madrid)
🏢 Elekta
📍 Madrid