Customer Service Representative L'Hospitalet de Llobregat BD (Becton, Dickinson and Company) BD is one of the largest general medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Customer Service Representative is responsible for driving continuous improvement initiatives across Customer Service operations, ensuring efficient, compliant, and customer‐centric processes. The role partners with Customer Service, Supply Chain, Finance, Commercial, IT and other functions to identify improvement opportunities, implement solutions, and monitor operational performance through KPIs and data analysis. Analyze end-to-end Customer Service processes to identify inefficiencies, bottlenecks, and improvement opportunities.

Facilitate cross‐functional initiatives to improve productivity, efficiency, and customer experience. Define, monitor, and report Customer Service KPIs, dashboards, and scorecards. Support operational reviews, trend analysis, and performance improvement actions.

Support the implementation and optimization of SAP, CRM, Salesforce, ServiceMax, Esker, or similar systems.

Ensure Customer

Service processes comply with company policies and regulatory requirements.



Identify operational risks and support corrective actions and internal/external audits. Drive adoption of new processes and tools, providing training and coaching and acting as a subject matter expert for process excellence initiatives.

Qualifications Bachelor's degree in Business Administration, Engineering, Supply Chain or related field. 3-5+ years of experience in Customer Service, Operations, Process Excellence or Continuous Improvement.

Experience with SAP and CRM platforms.

Advanced

Excel and Power BI knowledge preferred.

Fluent

English and Spanish. At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.

Salary or hourly rate ranges reward associates fairly and competitively.

Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Our salary or hourly rate ranges reward associates fairly and competitively. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

📌 German-English - Customer Service Representative (Sabadell)
🏢 Concentrix
📍 Sabadell