Department: Outbound Exchanges – Integral Operations Reports to: Housing Manager, Madrid CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. We help young people participate in high-quality international exchange and study abroad programs that bring the world together.

The Housing

Coordinator supports the delivery of housing services for participants across CIEE Madrid programs, including Study Abroad, High School, Custom faculty-led, Internship, and Short-Term programs. You serve as a key link between students, host families, housing providers, and CIEE staff, with a strong focus on participant wellbeing, safety, and service quality. You also play an active role in managing partner relationships with housing vendors, supporting procurement, pricing evaluations, and contract discussions to ensure high-quality, financially sustainable housing solutions.

Maintain accurate housing records, room assignments, and participant data in CIEE systems Support arrivals, departures, housing transitions, and temporary accommodation needs Support housing payments, compensation tracking, and contract administration Contribute to housing reporting, surveys, and end-of-term assessments Partner Relations and Contract Support Support contract negotiations and annual rate reviews Monitor local housing market trends to ensure competitive and cost-effective solutions Assist in identifying new housing opportunities and expanding the housing portfolio Contribute to housing quality, risk management,



and financial evaluation processes Support annual budgeting and housing cost analysis activities Assist in evaluating housing quality and participant satisfaction outcomes Participate in orientations, housing sessions, occasional cultural activities or excursions Coordinate temporary or emergency housing arrangements when required Participate in emergency preparedness planning and evacuation procedures Assist in training host families and housing partners in safety and wellbeing standards Maintain awareness of local housing conditions, regulations, and risks Supervision and Team Support Provide day-to-day guidance to Housing Assistants or temporary staff when applicable Support onboarding, training, and performance feedback for housing support staff Maintain accurate housing databases, records, and reporting systems Knowledge of Spanish culture, history, business practices, and academic environment. Proficiency in Microsoft Office and a willingness to learn new systems. A Vocational Training and/or Bachelor ́s Degree or equivalent.

Fluency in English and Spanish. A meaningful career in international education and cultural exchange. Professional development opportunities and ongoing learning. Colleagues who are dedicated to global education, inclusion, and student success.

The Housing

Coordinator is a full-time,



permanent position based in Madrid, Spain. The successful candidate will be offered a full-time contract of 39 hours per week. The position is offered under a Spanish employment contract and includes all statutory public holidays and annual vacation entitlements.

Working hours are typically Monday through Friday from 9:00 a.M. to 5:30 p.however, this position is eligible for the Friday flex time from 9:00 a.M. to 2:00 p.CIEE currently offers this shortened Friday schedule as part of a flexible work arrangement that helps balance the additional demands of busy peak periods throughout the year.

The Housing

Coordinator occasionally works evenings, weekends, and local or national holidays to support participant arrivals, orientation activities, host family meetings, housing visits, cultural activities, program excursions, and emergency response. The role also includes participation in a well-supported and rotating on-call emergency duty system, shared across staff in scheduled 3- and 4-day shifts, with clear protocols and backup support for critical incidents. While the position is primarily office-based, it includes regular visits to participant housing, residence halls, apartments, and host family homes throughout the Madrid area.

After one month of employment, the Housing Coordinator will be eligible for participation in CIEE's remote work policy. Due to the nature of the role, the Housing Coordinator will have access to confidential participant information and is expected to maintain the highest standards of professionalism, discretion, and data privacy at all times.

📌 Housing Coordinator (International Education) (Madrid)
🏢 CIEE Madrid
📍 Madrid