Location

Barcelona, Spain

Salary

€22,249 gross/year

Languages

Icelandic (C2 level), English (advanced level)

Anything else

Temporary contract (38.5h/week, shift window 09:*:00), 27 working days holiday/year, Spanish lessons & wellness program

WHAT'S THE PROJECT?

The project is that you bring your talent and your ambition to a integral leader in customer experience, supporting one of the world's top online accommodation platforms.

Based in

Barcelona

, you will join an international team operating in modern offices close to Glòries.

You will receive

3 weeks of initial training and continuous personal coaching, while enjoying team activities, language lessons, and opportunities to grow your career in an exciting industry.

AND WHAT'S MY ROLE IN THIS?

As a Customer Support Advisor, you will act as the key point of contact between international travellers and accommodation partners worldwide, ensuring high-quality service across every interaction.

Listen to, respond to, and mediate between international travellers and global accommodation suppliers

Clarify customer inquiries regarding service details, payments,



and technical requirements via phone and email

Identify customer needs quickly and deliver clear, accurate information following set processes

Handle customer issues efficiently with a focus on high satisfaction and problem resolution

Maintain structured records using internal CRM tools and digital platforms

OK, AND WHAT DO YOU NEED?

C2 level in Icelandic and advanced English (written and spoken)

Strong user skills with Office 365, CRM databases, and web platforms

Previous experience in customer service or contact center environments is valued

Affinity with online accommodation tools and platforms

Good communication, critical thinking, and structured problem-solving skills

THAT'S IT?

You're an empathetic, solution-oriented person who stays calm and positive when helping customers through complex situations.

You bring an open mind to changing priorities, build great relationships with colleagues, and take pride in delivering practical outcomes every day.

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