FENIX is looking to hire an Information Technology (IT) Analyst based in Barcelona, Spain. The adecuado candidate will have excellent communication and interpersonal skills, the ability to multitask and prioritize efficiently, and the confidence to work independently when needed. This person will be highly self-motivated, positive, resourceful, and enthusiastic about delivering excellent support services to our international team working in a fast-paced environment.

Key Responsibilities

Manage and support AI agent platforms and agent-based workflows and help with company-wide AI initiatives

Administer model orchestration tools and AI platform integrations

Deploy, upgrade, and troubleshoot applications across company environments, including macOS package (.pkg) deployments via MDM

Support Docker-based AI workloads and applications

Create and maintain technical documentation and user guides

Monitor platform performance, resolve incidents, and recommend improvements

Collaborate with business operations and consulting teams to implement and support AI solutions

Provide technical assistance and support for computer systems, hardware, software, and related devices, including equipment setup and repair

Guide employees through recommended troubleshooting and problem-solving steps

Train users on new computer hardware or software when needed

Document system changes,



revisions, problems, resolutions, and network support activities

Evaluate and optimize network infrastructure to improve reliability and performance

Ensure adherence to security, governance, and operational standards

Support the company's annual ISO 27001 certification process

Collaborate cross-functionally with other business operations teams to holistically support smooth and efficient company performance

Required Qualifications

Ready for a leadership opportunity

Experience supporting AI platforms, AI agents, large language model (LLM) solutions, and model orchestration across multi-modal AI environments

Experience with Docker containers and application deployments

Experience deploying and managing macOS applications using .pkg packages via MDM

Strong troubleshooting, analytical, and documentation skills

Experience working with APIs, integrations, and automation technologies

Ability to communicate technical concepts to both technical and non-technical users

Excellent written and spoken English skills for communicating with a global team

EU citizenship or ability to legally live/work in Spain without the need for any sponsorship

Minimum of bachelor’s degree in computer engineering, information technology or computer science

📌 Information Technology (IT) Analyst (Madrid)
🏢 Fenix Group International
📍 Madrid