IT Service Desk Agent (German-speaking)
- On-site FI01No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta ocasión.
Concentrix is a global technology and services leader that powers the brands of the future. We help well‑known brands improve their businesses with technology and integrated solutions in over 70 countries.
As an IT Service Desk Agent (on‑site) in Barcelona, you will be part of our team of game‑changers working in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal developmentWe’ll give you the training, cutting‑edge technologies, and ongoing support you need to succeed. About 80% of our managers and leaders are promoted from within, and

we offer
free learning and leadership development programs.
What You Will Do In This RoleProvide 1st‑level support to the client workersHandle IT requests or issues via phone, mail, chat, or self‑service portalPerform root‑cause analysis and troubleshooting via phone and/or remote access, and monitor requests in the client’s ITSM system including categorization and prioritizationBe accessible and provide first‑resolution rate by using internal knowledge databasesCooperate with the client’s 2nd‑level service organizations and external service providersSupport client employees in operating user systems and peripheral devicesYour QualificationsWe welcome diverse game‑changers who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in.
Proficient or bilingual German and advanced EnglishExperience in 1st‑ or 2nd‑level IT support, ideally in larger environmentsGood IT knowledge, especially Windows 10, Office 365,



MS Teams, and troubleshooting hardware/softwareAnalytical approach to complex issuesExperience in ITSM ticket systems (ideally ServiceNow)Knowledge of ITIL V4 processes is a plusHigh customer and service orientation and sense of responsibilityReliable and systematic way of workingWillingness to learn, develop technical and soft skills, and work shiftsHigh motivation and willingness to work in a global teamIf you don’t check every box, we still encourage you to apply.
What’s In It For YouFull‑time 39 hrs/week permanent contract: Monday to Friday 8:00‑17:00Salary 22 000 € gross/year + up to 2 400 € gross/year bonusGreat location in BarcelonaBring‑a‑friend referral bonus opportunitiesFull paid training on the company and the project you’ll be working onCareer development programs and specialized coursesExperience the best version of you If this feels like the perfect next step, apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xqbhyrx All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1691439Seniority level Entry levelEmployment type Full‑timeJob function Information TechnologyIndustries IT Services and IT Consulting#J-18808-Ljbffr

📌 IT Service Desk Agent (Barcelona)
🏢 Concentrix
📍 Barcelona