Swedish Speaking Customer Service Representative for BookingConsulte la

descripción del puesto
a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.
This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job

responsibilities:
As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers from all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.
RequirementsSwedish: C2 level and advanced EnglishExcellent communication and inter‑personal skills both written and spokenPC

skills:
Office 365, CRM Database, and other internal platformsA problem‑solving and solution‑driven mentalityA positive, motivated mindset that will help you deal with tricky customer problemsGoal‑oriented work approachAn open mind to changing priorities and business processesAffinity with accommodation platformsExperience within customer service or contact center environments will be valued.
Desirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediumsEmotional Intelligence:



Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identificationBenefits38.5h/week contract (Monday to Sunday) with fixed

working hours
and 2 days off per week.

Salary:
22,249 € gross/yearAvailable shift: 09:00-20:00h (Rotatory)Starting with a temporary contract that will evolve into a permanent contract for a long term based on business needs.
Holidays: 27 working days of holidays/yearFlexible remuneration in nursery school transport if interested after probation periodA multicultural and international working environmentModern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)Be part of an exciting industry leading department with great opportunities to learn and grow your career3 weeks of initial training and continued personal coachingDiversity, Equity & InclusionTP is home to a integral family with various backgrounds and lifestyles. xqbhyrx We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Seniority levelEntry levelEmployment typeContractJob functionCustomer ServiceIndustriesIT Services and IT Consulting#J-18808-Ljbffr

📌 Swedish Speaking Customer Service Representative for Booking (Barcelona)
🏢 TP
📍 Barcelona