We are Lightsource bp – and we're on a mission to become a global leader in onshore renewables, anchored by our proven track record in solar development. We work to safely deliver affordable, reliable, large-scale onshore renewable and energy storage solutions to help the world decarbonise. Our growing business is constantly innovating and investing to help drive the energy transition.

Our people and projects are focused on supporting long-term sustainable growth and energy security. Safety , Sustainability , Our recruitment process promotes sustainability by valuing long-term growth and responsible practices, while seeking candidates with the drive to innovate and lead in the global energy transition. Together, these values shape how we engage, assess, and welcome talent to join us in delivering transformational solar power solutions worldwide. on Support Analyst who will be part of a team responsible for the day-to-day IT support for our users in Madrid and supporting our Global offices and users.

Provide first line helpdesk service, support and advice to users on hardware and software issues, both deskside and remote to our internal staff, VIPs and Execs Responding to queries via tickets, chat, email and phone for our global staff. Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment. Research,



install and configure new equipment and software.

Microsoft 365, Intune and Entra.

Exchange

Online, Teams and SharePoint Online 1st Line Support. Use and experience of IT ticketing system. Working to ITIL standards. ITIL v4 Management of Microsoft Office based products. Microsoft 365 Administration.

ServiceNow experience (desirable) Working to support a general workforce Role combines elements of 1st and 2nd line support Our culture is driven by our core values – from operating safely to ensuring our projects are responsible. Alongside a competitive salary, we offer a variety of benefits including annual bonus, retention bank, health insurance, pension and other local benefits. These include our charitable causes, supporting our solar honey project, or volunteering on our VIBES committee to name a few.

Lightsource bp truly cares about creating a sustainable future through safe, responsible and meaningful low carbon energy projects. This is a rare moment to join an enterprise AI function at the point where it scales. You will be one of the people who delivers that, not someone watching it happen from the sidelines.

Microsoft 365 Copilot administration, governed enterprise AI, and Low?Code platform work are among the most marketable skills in IT right now, and you will get hands?

📌 IT Support Technician Fully Remote (Madrid)
🏢 Lightsource Bp
📍 Madrid