Role: ITOM Governance, ITSM &

• Platform Delivery Specialist¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la oportunidad.Location: Madrid, Spain - hybridClient: BirlasoftRole OverviewThe ITOM Governance, ITSM &

• Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This role translates operating model vision into operational workflows, service catalogues, RACI matrices, and performance metrics across IT platforms and shared services.Key ResponsibilitiesProcess &

• ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers.Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration.Governance Charters &

• Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board) and define KPI/scorecard tracking metrics.Shared Services &

• Sourcing Interface: Support the setup of shared service centres (e.g., Regional Digital Centres)



and define interfaces between internal platform teams and external vendors/partners.Role Profiling &

• JDs: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles.Key DeliverablesTarget ITSM / Service Delivery Process Designs &

• Workflow BlueprintsPlatform-Level RACI &

• Operational Ways of Working (WoW) ManualIT Governance Charter, Board Structures &

• ScorecardsRole Profiles, Job Descriptions, and Skill Mapping MatricesRequired Skills &

• QualificationsExperience: 6 10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within general enterprises or management consultancies.Certifications: ITIL v3/v4 Foundation/Managing Professional, Safe Certified (CSM/POPM), Apptio / TBM Accredited (TBMA), or Lean Six Sigma Green/Black Belt.Platform &

• Service Management: Expertise in ITSM platform workflows (e.g., ServiceNow), Service Catalo/Portfolio Management, and Agile delivery frameworks.Analytical Capability: Strong data visualization and process mapping skills to document capability maturity and operational workflows. xqbhyrx Education: Bachelor's or Master's degree in Information Technology, Business Analytics, or Industrial Engineering.

📌 Itom Governance, Itsm & Platform Delivery Specialist (Madrid)
🏢 Infinity Quest - UK
📍 Madrid