Descripción de la empresa

Shaping the Future of Automotive Engineering

Applus+ IDIADA is a global leader in automotive engineering, offering a dynamic and rewarding career opportunity for professionals passionate about shaping the future of mobility. As a TOP Employer certified company with over 3500 professionals from more than 24 countries, we provide a diverse and inclusive work environment that fosters innovation and growth with colleagues from over 55 nationalities contributing to a safer, more efficient, and sustainable vehicles.

Why join us?

Enjoy a highly adaptable hybrid work model in a company that takes care of the employees’ wellbeing, offering work-life balance benefits such as subsidized canteen, free language courses, transport and coaching services.

Join a company that has a deep commitment to sustainability and push yourself to reach your full potential in a dynamic and challenging setting that values innovation and expertise.

Come & join us on the road to success.

#LI-Hybrid

Descripción del empleo

The IT Service Desk Technician is responsible for providing first-line and second-line technical support to employees across the organization. This role focuses on incident resolution, service request fulfillment,



end-user support, device management, and ensuring a high-quality customer experience. The technician will troubleshoot hardware, software, network, and mobility-related issues while maintaining accurate documentation and adhering to IT service management processes.

Key Responsibilities

Provide timely and professional technical support to end users via ticketing systems, phone, email, remote assistance, and face-to-face interactions. Diagnose, troubleshoot, and resolve hardware, software, operating system, and application issues. Manage incidents and service requests in accordance with established IT Service Management (ITSM) processes and service level agreements (SLAs). Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and peripheral equipment. Support Microsoft Windows environments, Microsoft 365 applications, and corporate business applications. Troubleshoot network connectivity issues, including TCP/IP, LAN/WAN, Wi-Fi, VPN, and remote access solutions. Support and administer mobile devices through Mobile Device Management (MDM) platforms. Assist with user

📌 Service Desk Technician (Tarragona)
🏢 Applus IDIADA
📍 Tarragona