Our partner is looking for a Lead Journey Management Strategist based in Spain.

The Lead Journey Management

Strategist will shape how integral enterprises use customer journey management to drive strategic transformation and measurable business outcomes. In this senior advisory role, you will partner directly with C-suite executives and enterprise leaders to embed customer-centricity into organizational strategy, operations, and decision-making. You will lead complex, multi-year transformation initiatives spanning customer experience, product, digital, and operational functions.

You will also influence product strategy, commercial growth, and global best practices while collaborating closely with sales, customer success, and product leadership. Operating with significant autonomy across industries and international markets, you will help establish journey management as essential enterprise infrastructure. This is an exceptional opportunity for a strategic leader who combines executive influence, commercial acumen, and transformation expertise to shape an emerging business category.

Act as a trusted advisor to senior executives and C-suite stakeholders across strategic enterprise accounts, positioning journey management as a core business capability and long-term investment rather than a standalone customer experience initiative. Lead and advise complex, multi-year transformation programs spanning customer experience, product, digital, operations, and organizational change. Develop compelling business cases, enterprise return-on-investment frameworks, and long-term investment narratives that demonstrate the value of journey management.

Partner with sales and customer success leadership on executive engagement, renewal strategies, strategic account planning, and multi-year expansion opportunities.



Contribute to improving net revenue retention and strengthening long-term customer relationships.

Global Frameworks and Best Practices: Define, evolve, and institutionalize journey management methodologies, maturity models, executive coaching standards, and transformation frameworks that can be applied consistently across industries and markets. Help shape market understanding of journey management and establish its role in enterprise transformation. Work closely with customer success, sales, product, and go-to-market leadership to align customer strategy, commercial positioning, platform development, and transformation delivery.

Take responsibility for strategic outcomes, including executive alignment, multi-year transformation commitments, enterprise ROI, strategic account expansion, net revenue retention growth, and broader market leadership. Executive-Level Experience: Extensive experience working directly with C-suite executives and senior leadership teams within large, complex organizations, with the ability to influence strategic decisions and navigate competing business priorities. A proven track record of leading or advising multi-year, enterprise-scale transformation programs, ideally across customer experience, digital transformation, product strategy, operations, or organizational change.

Experience in senior management consulting, corporate strategy, transformation leadership, or a comparable role involving enterprise-level advisory and strategic execution.

Journey

Management and Customer-Centricity:



Exceptional communication, storytelling, and presentation skills, with the ability to articulate complex ideas, build compelling strategic narratives, challenge assumptions, and influence senior decision-makers.

Commercial and Financial Acumen: Experience developing ROI frameworks, supporting multi-year commercial growth, and improving net revenue retention is highly valuable.

Strategic Account Management: Ability to navigate complex, evolving situations, challenge senior stakeholders when necessary, and turn broad strategic ambitions into practical action plans. Confidence representing an organization in senior-level customer engagements and industry forums, with an interest in developing a visible thought leadership presence. Ability to work effectively with distributed teams and enterprise customers across multiple markets, communicating clearly in writing and in person.

Fully Remote Work: Work remotely from Europe, with flexible working hours and a strong emphasis on autonomy.

Health Insurance: Access health insurance benefits and tailored wellbeing support, designed to accommodate employees across different locations. Enjoy a minimum of 25 days of paid annual leave per year, on a pro-rata basis, in addition to public holidays and three extra days during the annual December winter shutdown. Benefit from a dedicated professional development budget to support continuous learning, career growth, and the development of role-specific expertise.

Wellbeing Budget: Home Office and Coworking Support: Access a budget to create your ideal workspace at home or work from a coworking environment. Receive a MacBook Air or MacBook Pro and access collaborative tools that support effective remote and asynchronous work. Full-time, fully remote position. #

📌 Lead Journey Management Strategist (Granada)
🏢 Jobgether
📍 Granada